Thank you for shopping at EvoSteps. We want to ensure you have a clear understanding of our return, refund, and exchange policies.
Returns & Eligibility
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Defect Proof Required: Returns and refunds are generally limited to items with verified functional defects.
- Original Packaging: Your item must be in its original packaging and in the same condition as received.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return.
Change-of-Mind Returns: We do not offer refunds for change-of-mind purchases. Special exceptions may be considered under extraordinary circumstances at our sole discretion, provided valid proof of purchase is supplied.
Non-Returnable & Exempt Items
Several types of goods are strictly exempt from being returned:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made products
- Downloadable software products
- Selected health and personal care items
Order Cancellations
Cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel your order, please contact us immediately at [email protected] within the 60-minute window.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a damaged or defective item for the same product, please send an email to [email protected].
Refunds Process
- Inspection: Once your returned item is received and inspected, we will send you an email notification confirming receipt and detailing whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there is often a processing delay before funds post.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Shipping Terms & Guidelines
- Return Shipping Costs: You are responsible for paying your own return shipping fees. Shipping costs are strictly non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your total refund amount.
- Delivery Time: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- High-Value Returns: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Authorization: Refunds will only be issued after we confirm receipt of the returned item and verify that all conditions outlined above are met.
Questions?
For any policy inquiries, returns, or exchange requests, please email us directly at [email protected].